Returns & Exchanges
At Flames The Brand, we want you to feel confident in every piece you wear. If you are not completely satisfied with your purchase, we offer a 30-day return policy for all unworn and tagged items.
Initiate Your Request
Log in to our online portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your items in their original packaging, ensuring all tags are attached and the garment is in its original condition.
Affix Shipping Label
Download and print the prepaid shipping label provided through our portal and attach it firmly to the outside of your package.
Drop Off and Track
Drop your package at any authorized carrier location and keep your tracking receipt; your refund will be processed within 5-7 business days of arrival.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing